Returns support
Refund and returns guidance without the clutter
This page keeps the return process easier to follow: review the policy, contact support first and wait for the approved next step before sending an item back.
Contact support first
Always start with the support page so the team can review the issue and guide the next step.
Approval matters
Returns should not be sent back without instructions, which helps avoid delays or confusion.
Faster review
Clear order details, photos where relevant and original packaging information help the process move faster.
Return conditions
Items should be reviewed within the stated return window.
Products should stay unused and in original condition where applicable.
Packaging and proof of purchase help support a faster review.
Please contact support before shipping any return.
Damaged or incorrect items
If an item arrives damaged or there is a fulfilment issue, contact support with photos and order details so the correct solution can be arranged.
Returns should start with guidance, not guesswork
Use the support buttons first so the correct process can be confirmed before anything is sent back.
